Influx Base is provided by THE AWAKENING BEGINS LLC (“The Awakening Begins,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through this Privacy Policy (“Policy”).

This Policy explains how we collect, use, disclose, and protect Personal Information when you interact with:

- our website at https://influxbase.com (the “Website”),

- our application at https://app.influxbase.com (the “App”),

- our support and communications channels, and

- any other services that reference this Policy (collectively, the “Platform”).

By accessing or using the Platform, you agree to this Policy. If you do not agree, do not use the Platform.

B2B only. The Platform is provided for business-to-business use only and not for personal, family, or household purposes.

1) White-Label Disclosure; HighLevel Processing

Influx Base is a white-labeled software platform powered by HighLevel (“GoHighLevel” / “GHL”). HighLevel provides core infrastructure and functionality used to deliver the Platform.

Because of this architecture: certain data you input into the Platform may be processed by HighLevel and other underlying providers as part of providing the Platform; and HighLevel’s privacy practices may also be relevant to your use of the Platform.

HighLevel’s Privacy Policy is available on HighLevel’s website at: https://www.gohighlevel.com/privacy-policy

You should review it in addition to this Policy.

2) Scope Note: End Users and Customer-Controlled Data (Processor Services)

Our customers (businesses) often use the Platform to store and process Personal Information about their own customers, leads, contacts, employees, and end users (“End Users”)—for example, to build websites/funnels, manage CRM workflows, schedule appointments, and send communications.

In those situations:

Our customer is typically the “controller” (or business that decides how and why End User data is used); and

We (and our underlying providers) typically act as a “processor/service provider” processing data on the customer’s instructions to provide Platform functionality.

If you are an End User of one of our customers, the customer’s privacy policy/notice governs how your information is collected and used in that customer relationship. If you want to exercise privacy rights regarding a customer’s End User data, you should contact that customer directly.

3) Personal Information We Collect

“Personal Information” generally means information that identifies, relates to, describes, or could reasonably be linked with a particular individual.

3.1 Information you provide to us

We may collect Personal Information you provide, such as:

- name, business name, email address, phone number (if provided),

- account credentials and account identifiers,

- billing/admin contact details,

- support messages and any information you include when contacting us,

- information you submit through forms on the Website (if any).

If you provide Personal Information about another person, you represent you have the authority to do so and to allow us to use it consistent with this Policy.

3.2 Information collected automatically (cookies, pixels, and logs)

When you use the Website or App, we (and our service providers) may automatically collect:

- IP address, device identifiers, browser type, OS, language settings,

- usage data (pages viewed, links clicked, features used, timestamps, referring URLs),

- diagnostic and security logs,

- approximate location derived from IP address,

- data collected via cookies, pixels, SDKs, local storage, and similar technologies.

Tracking technologies we use include Google Analytics and advertising/measurement pixels such as the Meta (Facebook) Pixel, TikTok Pixel, and other similar tools that help us:

- understand Website/App performance,

- measure marketing effectiveness and conversions,

- support retargeting/interest-based advertising (where enabled).

3.3 Information from third parties

We may receive information from third parties such as: Payment processors (e.g., Stripe, PayPal, and other providers we may use where applicable) for transaction confirmations and billing metadata, marketing/analytics partners (e.g., ad platforms) where you interact with our ads or affiliate links, security/fraud-prevention providers (risk signals and abuse indicators).

4) How We Use Personal Information

We use Personal Information for the following purposes:

4.1 Provide and operate the Platform

- create and administer accounts,

- provide access to Platform features,

- maintain and improve Platform performance.

4.2 Support and communications

- respond to requests and provide customer support,

- send service-related messages (e.g., billing notices, security alerts, policy updates).

4.3 Billing, payments, and business operations

- process subscription administration, invoices, and reconciliation,

- maintain financial and operational records,

- prevent fraud and unauthorized transactions.

4.4 Security, abuse prevention, and enforcement

- protect the Platform and users from abuse, fraud, and security incidents,

- investigate suspicious activity,

- enforce our Terms of Service and other policies.

4.5 Marketing and advertising

- send marketing emails and promotional communications,

- measure ad performance, attribution, and conversions,

- personalize and optimize our marketing campaigns.

4.6 Legal and compliance

- comply with applicable laws and lawful requests,

- protect rights, safety, and property,

- resolve disputes and maintain records as required.

5) Communications Features (SMS/MMS/Email/Voice)

The Platform may support communications features (SMS/MMS, email sending, voice/calling, voicemail, etc.) that rely on third-party communications providers (for example, LeadConnector and other telecom/email delivery partners, including carrier networks).

If you use these features:

we process the data required to send and deliver communications (e.g., phone numbers, email addresses, message content, delivery records, opt-out status, call logs); and we share the minimum necessary data with communications providers/carriers to deliver communications you initiate.

You are responsible for your compliance obligations for marketing and communications (e.g., consent, opt-outs, do-not-call rules, and other requirements), as described in our Terms of Service.

6) How We Share Personal Information

We may share Personal Information with the following categories of recipients:

6.1 Service providers and subprocessors

We share Personal Information with vendors who help us run the Platform and our business, such as: underlying platform and infrastructure providers (including HighLevel), hosting, monitoring, security, and support tooling providers, communications delivery providers and carriers, analytics and advertising partners, payment processors (Stripe, PayPal, and others where applicable).

We generally require service providers to use information only as needed to provide services to us and to protect the information.

6.2 Affiliate and referral partners

We maintain an invitation-only affiliate/referral program governed by separate terms and application requirements. If you arrive via an affiliate referral link or participate in affiliate activities, we may share limited information with affiliate/referral partners for purposes such as: tracking referrals and conversions, preventing fraud/abuse, calculating and administering commissions (if applicable).

6.3 Legal, regulatory, and safety reasons

We may disclose information if we believe it is necessary to: comply with law, regulation, legal process, or governmental requests,

enforce our agreements and policies, protect the rights, safety, and security of the Platform, our customers, or others.

6.4 Business transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, Personal Information may be transferred as part of that transaction.

6.5 With your direction or consent

We may disclose information when you direct us to do so or provide consent.

Note: We do not intentionally disclose SMS opt-in consent records for unrelated third-party marketing purposes.

7) Data Retention

We retain Personal Information only as long as reasonably necessary for the purposes described in this Policy, unless a longer retention is required or permitted by law (e.g., tax/accounting records, dispute resolution, security).

Account data after termination: After cancellation/termination, we may retain Customer Data for up to 30 days to allow for reactivation and operational needs, after which we may delete it. You are responsible for exporting any data you need before cancellation/termination.

8) Security

We maintain reasonable administrative, technical, and organizational safeguards designed to protect Personal Information. However, no system can be guaranteed to be 100% secure. If you believe your account or data has been compromised, contact us immediately at [email protected].

9) Sensitive Data; HIPAA/PHI Prohibited

Influx Base is not intended for HIPAA-regulated use. Do not upload, store, or process Protected Health Information (PHI) or other HIPAA-regulated data through the Platform without a separate HIPAA / PHI Service agreement.

10) Your Choices

10.1 Marketing emails

You can opt out of marketing emails at any time by using the unsubscribe link in the email or by contacting [email protected]. Even if you opt out of marketing, we may still send non-marketing service messages (e.g., billing, security, policy updates).

10.2 Cookies and advertising controls

You can control cookies through your browser settings and (where implemented) cookie consent controls on the Website. Blocking or disabling some cookies may impact functionality or analytics accuracy.

You may also be able to control interest-based advertising through certain ad-platform settings (e.g., Meta/Google/TikTok controls) and device-level privacy settings.

10.3 End Users

If you are an End User of one of our customers, please contact that customer to exercise rights related to data they control.

11) Children

The Platform is not directed to children and is intended for business users. We do not knowingly collect Personal Information from children under 16. If you believe a child has provided Personal Information to us, contact [email protected].

12) Do Not Track

Some browsers transmit “Do Not Track” signals. At this time, the Platform does not respond to DNT signals.

13) International Data Transfers

We are based in the United States, and our service providers may operate in other jurisdictions. If you access the Platform from outside the U.S., your Personal Information may be transferred to and processed in the U.S. and other countries where we or our service providers operate.

14) Links to Other Websites and Services

The Platform may contain links to third-party websites or services. We are not responsible for third-party privacy practices, and this Policy does not apply to third-party sites/services.

15) Updates to This Policy

We may update this Policy from time to time. The updated version will be posted at: https://influxbase.com/ghl-app-privacy

Your continued use of the Platform after updates become effective constitutes acceptance of the updated Policy.

16) How to Contact Us

THE AWAKENING BEGINS LLC
PO Box 22, Eminence, MO 65466
Email (support & legal notices): [email protected]